Section 01Introduction and Scope
Tiny AI PVT LTD ("we," "our," "us," or "Company") is committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, process, store, share, and protect your personal information when you use our voice calling services powered by artificial intelligence, along with related platforms, applications, and technologies (collectively, the "Services").
This Privacy Policy applies to all users of our Services, including customers, prospects, visitors to our website, and any individuals whose personal information we process in connection with our business operations.
Section 02Information We Collect
2.1 Personal Information Directly Provided by You
- Full name, business name, and job title
- Email address, phone numbers, and mailing address
- Billing information, payment details, and financial data
- Account credentials, passwords, and security information
- Communication preferences and marketing consent
2.2 Voice and Call Data
- Voice recordings of calls made through our Services
- Audio transcriptions and text conversions
- Call metadata including duration, timestamps, phone numbers
- Voice patterns, speech characteristics, and linguistic analysis data
- Call outcome data and conversation summaries
2.3 Technical and Usage Information
- IP addresses and geographic location data
- Device information including device type, operating system, and browser
- Log files containing system activity and error reports
- Cookies, web beacons, and similar tracking technologies
- Session information and user behavior analytics
2.4 Third Party Information
We may receive information from business partners, marketing partners, data aggregation services, and social media platforms.
2.5 Sensitive Personal Information
In certain circumstances, we may process biometric data derived from voice patterns, health information disclosed during healthcare related calls, and financial information discussed during financial services communications.
Section 03How We Use Your Information
3.1 Service Provision and Operations
- Provide, operate, maintain, and improve our voice AI Services
- Process voice calls and generate transcriptions
- Manage your account, billing, and subscription services
- Monitor system performance and ensure service reliability
3.2 Artificial Intelligence and Machine Learning
- Training and refining our natural language processing models
- Improving speech recognition accuracy and voice synthesis quality
- Developing conversation AI capabilities
- Creating predictive analytics and business intelligence features
3.3 Communication and Marketing
With your consent, we may send service notifications, marketing communications, and industry insights.
3.4 Legal and Compliance Purposes
We process your information to comply with applicable laws, protect our rights, prevent fraud, and ensure security.
Section 04Data Security and Protection
4.1 Infrastructure Security
- AES 256 encryption for data in transit and at rest
- Multilayered security controls including firewalls and intrusion detection
- Regular security assessments and penetration testing
- 24/7 security monitoring and incident response
4.2 Access Controls
- Multifactor authentication for administrative access
- Role based access controls with principle of least privilege
- Regular access reviews and permission audits
- Audit logging of all system access
4.3 Compliance and Certifications
Our security practices align with SOC 2 Type II, ISO 27001, GDPR, CCPA, HIPAA, and PCI DSS standards.
Section 05Data Sharing and Disclosure
5.1 Service Providers
We may share information with trusted third parties who assist in providing our Services (cloud hosting, payment processing, analytics, etc.). All are contractually bound to protect your information.
5.2 Business Transactions
In mergers or acquisitions, your information may be transferred. We will provide notice of such changes.
5.3 Legal Requirements
We may disclose information when required by law, to protect our rights, or to prevent fraud.
Section 06Data Retention and Deletion
- Voice recordings and call data: Up to 3 years
- Account and billing information: Duration of relationship plus 7 years
- Marketing data: Until you unsubscribe, plus up to 2 years
- Technical logs: Up to 2 years
- Support records: Up to 5 years
When retention expires, we securely delete or anonymize your information.
Section 07Your Rights and Choices
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to processing
- Data portability
- Withdraw consent
- Opt out of marketing communications
To exercise your rights, contact us at kartik@tinyai.co.in. We will respond within 30 days.
Section 08International Data Transfers
Your information may be processed in countries other than your residence. We ensure compliance through Standard Contractual Clauses and other appropriate safeguards.
Section 09Cookies and Tracking Technologies
We use essential, performance, functionality, and analytics cookies. You can manage preferences through your browser settings.
Section 10Children's Privacy
Our Services are not intended for children under 18. We do not knowingly collect information from children.
Section 11Changes to This Privacy Policy
We may update this policy. Material changes will be communicated via email, website notices, or notifications within the app. Continued use constitutes acceptance.
Section 12Compliance and Regulatory Framework
We comply with GDPR, CCPA/CPRA, India's IT Act 2000, HIPAA, TCPA, and other applicable regulations.
Section 13Contact Information
Tiny AI PVT LTD
Email: kartik@tinyai.co.in
Phone: +917718945135
Address: First floor, Vakil building, sixth Bhandari Cross Lane, Mumbai, 400003
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
For privacy specific inquiries, contact our Data Protection Officer at kartik@tinyai.co.in with subject "Privacy Inquiry: DPO".
Response Timeframes
- General inquiries: Within 5 business days
- Rights requests: Within 30 days
- Data breach notifications: As required by law
Questions about your data?
Reach our DPO at kartik@tinyai.co.in with the subject line "Privacy Inquiry: DPO".